About me
I’m a curious soul who’s wandered from IT to fashion—and found in UX design the perfect way to blend my love for tech and design. For me, it’s all about creating meaningful, intuitive experiences that connect people and products.
Career
2023- 2024
User Experience Designer
Locaweb
At this role, I designed intuitive and engaging web and mobile experiences from start to finish—researching user needs, creating wireframes and high-fidelity prototypes, and collaborating closely with developers and product owners to bring everything to life. I worked with customer journey maps and competitive benchmarking to find real opportunities for improvement. I also worked with our Design System, ensuring consistency, accessibility, and a smooth experience for users across the board.
2021 - 2023
User Experience Analyst
KingHost
In this role, I worked at the intersection of customer insight and product experience—leading onboarding strategies, analyzing feedback and NPS data, and identifying opportunities to improve user satisfaction. I collaborated with Marketing, UX Research, and Product teams to shape user journeys, define ideal customer profiles, and suggest experience-driven improvements. I also ran training sessions to promote a customer-centric mindset and partnered with Product Owners to enhance usability, communication, and setup based on real user data.
2020-2021
Customer Success Agent
Hostinger
In this role, I provided bilingual support to customers in Brazil and internationally, helping users navigate technical challenges related to web hosting and domain services. I guided clients through online procedures, resolved complex issues, and ensured a smooth digital experience. Alongside support, I also contributed to product adoption and customer retention through personalized recommendations, negotiations, and a strong focus on building trust and loyalty.
Education
2023
UX Writing for Digital Transformation
2021-2022
Postgraduate in User Experience Design
2018-2019
Fashion Design
2013 - 2017
Bachelor's Degree in Information and Communication Technologies
Skills
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Figma
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Miro
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HTML / CSS
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Google Analytics
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Hotjar